Terms and conditions
Your working holiday payment
All payments must be made in Euros.
By paying your initial booking / registration fee (85 Euros) your working holiday place and departure date is guaranteed. You will receive a confirmation letter confirming this. The remaining balance (485 or 550 Euros) must be paid at least 6 weeks before travelling, unless your booking is made within 6 weeks of your planned departure date. If this is the case, Playaway will arrange the dates of payment to suit the client and Playaway. We are always happy to accept late bookings where possible.
The accommodation and travel fee of either 485 Euros or 550 Euros can be paid in installments if you wish (please arrange with the advisor) . Alternatively the full accommodation fee needs to be paid at least 6 weeks before your booked arrival date. If however your leaving within 6 weeks of your chosen departure date the fee will need to be paid in full.
If your fee is not received by the agreed date, Playaway has the right to cancel this contract without notice to yourself and without any refund.
Cancelling your holiday
Should you wish to cancel your confirmed booking, notification must be made
in writing. Verbal notification is not sufficient. The following charges will
apply from the date in which written notification is received by Playaway
(this is to compensate for estimated losses and expenses):
90 - 60 days: 35% of the total cost
59 - 47 days: 50% of the total cost
46 - 1 days: 100% of the total cost
Please note that registration fees are non-refundable.
Price guarantee
Once booked, the price of your working holiday is fully guaranteed and will
not be subject to any surcharges. We reserve the right to revise prices for
new bookings. The price that we confirm at the time of booking is the price
you pay.
Services not included
Your flight, holiday insurance, personal expenses (food, drinks, laundry etc) and the 100 Euros deposit are not included in the price of your working holiday.
Travel arrangements
Playaway is not liable for any travel arrangements to Manchester, Glasgow,
Birmingham, Gatwick or any other London airport. Neither are we liable for
any losses and/or expenses incurred as a result of individuals booking flights
or applying for positions with a third party. If you book your flight without
consulting with Playaway, you will not be entitled to an airport pick-up or
greeting at your selected destination.
Inappropriate behaviour
If the behaviour of any individual causes offence, danger, damage or distress
to others we reserve the right at all times to cancel or terminate the booking.
If this situation arises Playaways’ responsibility will cease and the
company is under no obligation to cover expenses incurred and will not consider
or accept any claims for compensation, refunds, deposits or rent paid whatsoever.
Our staff
To enable us to offer you efficient and professional services, we are committed
to ongoing training, part of which sometimes involves the recording of phone
calls.
Our commitment
All information supplied to Playaway by its members is treated in the strictest
confidence and is subject to the Data Protection Act. We promise to provide
you with the best possible service, however certain holidays may only operate
if minimum numbers are attained and we therefore have the right to cancel
your booking if that minimum number is not achieved. It is, however, unlikely
that we will have to make any changes to your working holiday as plans are
made months in advance. We do however, reserve the right to make changes at
any time should the need arise.
Registration and price
The registration and overall cost are two separate payments, paid per person. The booking / registration fee is to start the process of matching individuals with suitable roommates and reserves your place on your chosen departure date. Once this is paid, you then agree to pay the accommodation fee no later than 6 weeks before your arrival in your destination. If however your leaving within 6 weeks of your chosen departure date the full fee will need to be paid in full.
If you need to change your departure date there is a charge of 25 euros per person that needs to be paid in resort on arrival, If you wish to avoid the cancellation fee, we require 10 weeks written notice. Verbal notification will not be accepted. Your registration fee is non-refundable.
Independent holiday
representatives and employment
You accept that Playaway is responsible for introducing you to an independent
holiday representative on arrival. It is the responsibility of the holiday
representative to help you obtain one job/trial as a club/bar PR. If you lose
or quit this job, Playaway and the representative are not liable or responsible
for finding you an alterative position. If you do not wish to take the job
as a club/bar PR you are not obliged. Your reps responsibility is to spend
the first few days helping you to settle into the area and to answer any questions
you may have. Your rep is contracted to you for a one month period and after
its down to the rep whether they help you after that time.
Accommodation and deposit
You confirm that accommodation supplied by Playaway is only for you and your selected roommates and may be subject to a small deposit.
If anyone, apart from your selected roommates is found in or proved to have resided in the accommodation without the knowledge or written consent of your representative, you will be asked to leave the accommodation without notice.
If you or any of your roommates damage the accommodation or contents or break any of the rules or regulations relating to the occupation of the apartment, you are required by the owner of the apartment to leave. You then forfeit your right to reclaim your deposit.
If you deny a representative the right of entry you will be immediately struck off the Playaway database without further notice and will be required to leave the apartment. The amount of time you spend in the accommodation is at the discretion of Playaway, pending all rules and regulations are adhered to.
Any deposit will need to be reclaimed in your destination and not in the UK after your arrival. Failure to reclaim in your destination will result in the loss of your deposit.
It is your responsibility to pay your deposit to the Rep or the landlord and to no other person. Only the landlord or Rep can issue a receipt to prove payment. Playaway is not responsible if rent or deposit is paid to anyone else but the landlord or Rep.
You also understand that the accommodation is only available for 4 weeks, after that time it is up to you and the landlord to organise a contract renewal and not Playaway.
IMPORTANT - please note
Playaway cannot accept liability or pay compensation if a holiday is cancelled or if changes to your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions or any other reasons out of our control amounting to force majeure.
Although Playaway uses all reasonable endeavours to ensure that introductions to members seeking introductions for roommates fall within the category of persons specified by them on their application form, it will not accept responsibility if, through no fault of its' own, any such person introduced does not fall within such category.
You understand that if the authorities or council decide to close the club or bar where you work that Playaway cannot be held responsible for the council or authorities' decision.
By applying to become a member of Playaway you agree to be bound by our terms and conditions and that acceptance of your application by Playaway will create a legally binding contract between them and yourself.
